Account Managers

A Console for National and Regional Account Managers to view the Social Media and Review KPIs for the portfolio of independently-owned local affiliates that they manage

Currently Account Managers have no way of knowing how consumers are discussing their products or services on the Social Media and Review channels of each of the affiliated local businesses

Each National or Regional Account Managers has access to a brand console, so they can view the Macro and Micro Social Media and Review KPIs for their portfolio of affiliated business partners, as well as the ability to listen for brand mentions and the associated sentiment, such as a reviews including a ‘bad pint of X at the ABC Inn’ or a ‘late delivery from Y’

This solution provides National or Regional Account Managers with insights on data they don’t currently have access to in a structured way, so they can take actions to improve the experience for consumers of their products and services at the point of consumption

Currently Account Managers have no way of knowing how consumers are discussing their products or services on the Social Media and Review channels of each of the affiliated local businesses

Each National or Regional Account Managers has access to a brand console, so they can view the Macro and Micro Social Media and Review KPIs for their portfolio of affiliated business partners, as well as the ability to listen for brand mentions and the associated sentiment, such as a reviews including a ‘bad pint of X at the ABC Inn’ or a ‘late delivery from Y’

This solution provides National or Regional Account Managers with insights on data they don’t currently have access to in a structured way, so they can take actions to improve the experience for consumers of their products and services at the point of consumption

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